Warranty

WARRANTY & LIMITATION OF LIABILITY POLICY

This Warranty & Limitation of Liability Policy (the "Policy") sets forth: the terms of our warranty on VanAccessories.com parts and services, details on various disclaimers, including the potential for impact on your vehicles safety system as a result of installing VanAccessories.com parts, limitations on our liability, and the State of California's Prop 65 warning. This Policy defines customers’ ("you" and "your") rights, responsibilities, and warranties related to VanAccessories.com parts and services. The Policy also defines limitations on our liability and may affect your rights and remedies – PLEASE READ THE ENTIRE POLICY.

IF YOU, THE CUSTOMER, DO NOT AGREE WITH OR ARE UNWILLING TO COMPLY WITH ANY OF THIS POLICY, VANACCESSORIES.COM DOES NOT AGREE TO PERFORM ANY SERVICES OR SELL ANY APPLICABLE PARTS TO YOU. IN RECOGNITION OF THE RESPECTIVE POSITIONS OF BARGAINING POWER, AND AS THIS IS A DIRECT TO CONSUMER TRANSACTION, YOU THE CUSTOMER HAVE THE OPTION TO NEGOTIATE WITH VANACCESSORIES.COM REGARDING THE TERMS OF THIS POLICY. IF YOU THE CUSTOMER CHOOSE TO NEGOTIATE THE TERMS OF THIS POLICY, VANACCESSORIES.COM IS UNDER NO OBLIGATION TO ACCEPT ANY NEGOTIATED TERMS, NOR ARE YOU THE CUSTOMER MANDATED TO ADHERE TO THE TERMS OF THIS PROVISION. BUT, IF YOU THE CUSTOMER PROCEED AND CONSUMMATE THIS TRANSACTION, YOU ARE ACCEPTING THE TERMS OF THIS PROVISION AND FOREGOING YOUR RIGHT TO NEGOTIATE THE TERMS OF THIS POLICY, INCLUDING BUT NOT LIMITED TO ITS LIMITATION ON LIABILITY AND INDEMNITY PROVISION.

Rust: Limited Warranty

VanAccessories.com makes reasonable efforts to mitigate the accumulation of rust on internally manufactured parts. In most cases, we mitigate the risk of rust accumulation by using a dual layer of powder coating where appropriate and in using stainless steel hardware, among other mitigation measures as applicable. We offer a sixty (60) calendar day warranty against rust accumulation on internally manufactured VanAccessories.com parts.

Claims & Replacement Parts

Before completing any transaction with us, you should read this Policy in its entirety. If you believe you have a warranty claim, please first re-read this entire Policy. If you still believe you have a claim, reach out to the VanAccessories.com team at orders@vanaccessories.com. In the subject line, please clearly indicate that you are pursuing a warranty claim. For example, an appropriate e-mail subject line may be 'Warranty Claim – Roof Rack." Please be sure to include all relevant details about the order, including customer, order number, receipt, description of the issue, pictures, etc. in order for us to promptly assess the claim and provide any needed parts and/or repairs. If shipping of a part is required to analyze a claim or to exchange a part, you the customer shall be responsible for any such shipping charges to and from our designated facility. VanAccessories.com further assumes no liability for such part in transit and any insurance claims thereon are the responsibility of you the customer at your own election and expense.

Disclaimers

Implied or Statutory Warranties

EXCEPT AS SET FORTH IN THIS POLICY, VANACCESSORIES.COM EXPRESSLY DISCLAIMS ANY IMPLIED, STATUTORY OR OTHERWISE, WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND/OR FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. VANACCESSORIES.COM SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, CONDITIONS AND REPRESENTATIONS ARISING OUT OF COURSE OF DEALING, USAGE OR TRADE.

NO OTHER UNDERSTANDINGS AS TO ANY IMPLIED OR EXPRESS WARRANTY, WHETHER WRITTEN, ORAL, IMPLIED, OR OTHERWISE SHALL VARY THE WARRANTY TERMS IN THIS POLICY. ALL SUCH VANACCESSORIES.COM DISCLAIMED LIABILITIES ARE HEREBY EXPRESSLY ASSUMED BY YOU, THE CUSTOMER.

Third-Party Parts (non-VanAccessories.com manufactured parts)

VanAccessories.com offers various third-party parts for sale. These third-party parts may or may not carry their own express or implied warranties from the respective manufacturers. As a matter of convenience only, VanAccessories.com may make those warranty policies available on the VanAccessories.com website and webpage for a given part. However, it is the responsibility of you the customer to make any desired inquiry into the availability of any express or implied warranties on a given third-party part. We make no warranty or claims, of any kind, whatsoever, as to these third-party parts themselves. The absence of a listed express warranty on a given third-part on our website and webpage for that part should not be construed as meaning that no such warranty exists. But, since VanAccessories.com does not manufacture these third-party parts, we cannot and do not make any warranty as to the performance of these parts.

Improper Use

Our warranty on internally manufactured parts shall only remain in- force if you the customer use such part in a manner for which it is intended. Intentional misuse, improper use, grossly negligent use, negligent use, or otherwise will void the warranty offered by VanAccessories.com.

Self-Installation & Specific Parts

You may choose to purchase internally manufactured VanAccessories.com parts or third-party parts through VanAccessories.com and install the parts on your own. You the customer should be aware that improper self- installation may be the cause of any internally manufactured VanAccessories.com part or third-party part's failure. As it relates to our warranty on internally manufactured parts, if we determine upon reasonable inquiry that improper self-installation was the reason for an internally manufactured VanAccessories.com part's failure, the warranty shall be void and VanAccessories.com shall have no liability under this Policy.

Please also note that we may publish self-installation videos on the VanAccessories.com website (www.vanaccessories.com), on YouTube, or on another platform. However, these videos are offered as a matter of education, convenience, and in the shared interest of recreational vehicle modification only. You the customer should not solely rely on any such self-installation videos published by VanAccessories.com in the place of expert installation services. Further, as above in this section, if an internally manufactured VanAccessories.com part fails due to improper self-installation, VanAccessories.com shall have no liability under this Policy or otherwise.

Please also note that many, if not all, of the internally manufactured VanAccessories.com parts and third-party parts are manufactured specifically for a particular model of vehicle. Under no circumstances should you the customer purchase an internally manufactured VanAccessories.com part or a third-party part through VanAccessories.com, and attempt to install it on a particular model of vehicle for which it was not intended. If you have questions whether a specific part offered by or through our company will aid you in confirming the appropriate fit your vehicle, please contact our support staff at the contact information listed on our website, www.vanaccessories.com.

Customer Only

Our warranty shall only extend to the original customer. No transfer, of any kind, of the internally manufactured VanAccessories.com part or the vehicle for which the internally manufactured VanAccessories.com part was installed is permitted under this Policy. Any such transfer will void our Policy.

Wear & Tear: Not Included

Wear and tear is inevitable damage that happens naturally as a result of the normal aging and wear that occurs as a vehicle accumulates mileage. Wear and tear may still occur upon even the strongest parts. VanAccessories.com’s warranty under this Policy does not cover defects or failure in any parts due to wear and tear or lack of proper maintenance. By way of example only and not meant to limit the foregoing statement in any way, the following are examples of frequent parts subject to wear and tear that would not be not covered by our warranty: powder-coated or painted products showing wear and tear from use, such as mounting items, bags, trays or ladders showing use from being stepped on. Wear items such as sway links (by way of example only) are warranted for 36 months from the date of purchase.

Other Warranties May be Affected

We do not offer any vehicle, of any kind, make, model, etc., for purchase to you the customer. VanAccessories.com makes no claim of knowledge as to any warranty policies or effect on warranty policies of such vehicles, the original equipment manufacturer (OEM) parts therein, any third- parts not purchased through VanAccessories.com, any third-party parts purchased through VanAccessories.com, nor any installation of third-party parts purchased through VanAccessories.com. It is the sole responsibility of you the customer to make inquiries into such warranties and the potential effect upon such warranties through the installation of internally manufactured VanAccessories.com parts or third-party parts purchased through our company. Safety System May be Affected

Installation of aftermarket parts on your vehicle may require relocation of factory equipment, including but not limited to things such as sensors, calibrators and airbags, which are used as part of the safety system in your vehicle. VanAccessories.com does not complete safety testing related to the effect of relocation of equipment and is unable to predict how such change may affect the functionality of your vehicle’s safety system. Your vehicle’s original equipment are important components of your vehicle’s safety system, often playing a significant role in the crashworthiness of the vehicle, when involved in a collision. VanAccessories.com does not conduct or complete safety testing regarding the effect of new aftermarket parts’ impact on the crashworthiness of vehicles, including parts that VanAccessories.com manufactures directly. ALL FUNCTIONALITY AND SAFETY CLAIMS ARE SOLELY THOSE OF THE PART MANUFACTURER AND WE MAKE NO CLAIMS OF ANY KIND TO YOU WITH RESPECT TO ANY PARTS’ IMPACT ON YOUR VEHICLE’S SAFETY SYSTEM, INCLUDING PARTS MANUFACTURED DIRECTLY BY OUR COMPANY.

CUSTOMERS OF AFTERMARKET PARTS ASSUME ALL RISK AND LIABILITY RELATED TO MAKING THESE CHANGES TO THEIR VEHICLE. IT IS THE RESPONSIBILITY OF THE CUSTOMER TO INFORM ALL OCCUPANTS OF THE APPLICABLE VEHICLE OF THE CHANGES MADE TO THE SAFETY SYSTEM. THE CUSTOMER ALSO ASSUMES ALL RISKS AND LIABILITY FOR ANY OTHER VEHICLES OR OCCUPANTS OF SUCH VEHICLES INVOLVED IN A POTENTIAL COLLISION OR ANY RELATED INCIDENT WITH A VEHICLE CONTAINING A MODIFICATION TO ITS SAFETY SYSTEM, INCLUDING AFTERMARKET BUMPERS.

ALL LIABILITY FOR THE FUNCTIONALITY OF THE SAFETY SYSTEM FOR SUCH VEHICLES SHALL IN ALL INSTANCES FALL SOLELY WITH CUSTOMER AND/OR THE ORIGINAL EQUIPMENT MANUFACTURER AND WE HEREBY EXPRESSLY DISCLAIM ANY LIABILITY RELATED THERETO. IF A CUSTOMER DOES NOT AGREE WITH OR ARE UNWILLING TO COMPLY WITH ANY OF THE FOREGOING STATEMENTS, VANACCESSORIES.COM DOES NOT AGREE TO PERFORM ANY SERVICES OR SELL ANY APPLICABLE PARTS TO CUSTOMER. IT IS THE RESPONSIBILITY OF CUSTOMER TO COMPLY WITH ALL LOCAL, STATE AND FEDERAL LAWS OR OTHER REQUIREMENTS REGARDING MAKING CHANGES TO THE SAFETY EQUIPMENT OF THE VEHICLE. CUSTOMER UNDERSTANDS THAT ANY MODIFICATION SERVICES TO THE SAFETY EQUIPMENT OF A VEHICLE ARE PERFORMED AT CUSTOMER’S SOLE RISK.

Vehicle Registration

Van conversions often require that the vehicle converted or modified be reclassified by a given state's agency that regulates and oversees the registration of vehicles. YOU THE CUSTOMER ASSUME ANY AND ALL LIABILITIES IN THIS RESPECT.

LIMITATION ON LIABILITY & INDEMNITY

IN RECOGNITION OF THE RELATIVE RISKS AND BENEFITS OF THIS TRANSACTION BETWEEN VANACCESSORIES.COM AND YOU, THE CUSTOMER, YOU EXPRESSLY UNDERSTAND AND AGREE THAT TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THAT VANACCESSORIES.COM’S LIABILITY FOR ITS OWN NEGLIGENCE, FOR STRICT PART LIABILITY, FOR BREACH OF ANY APPLICABLE WARRANTY, FOR ANY CLAIM THAT THE VEHICLE’S SAFETY SYSTEMS ARE ADVERSELY AFFECTED OR DO NOT FUNCTION AS INTENDED, AND ANY OTHER DIRECT OR THIRD-PARTY CLAIM, OF ANY KIND, UNDER ANY THEORY OF LIABILITY, AND IN ANY JURISDICTION, IS LIMITED TO THE TOTAL CONSIDERATION PAID BY YOU THE CUSTOMER TO VANACCESSORIES.COM.

YOU THE CUSTOMER AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS VANACCESSORIES.COM, ITS DIRECTORS, OFFICERS, EMPLOYEES, ASSIGNS, ETC. FOR ANY OTHER LIABILITIES IN EXCESS OF SUCH A SUM. IN RECOGNITION OF THE RESPECTIVE POSITIONS OF BARGAINING POWER, AND AS THIS IS A DIRECT TO CONSUMER TRANSACTION, YOU THE CUSTOMER HAVE THE OPTION TO NEGOTIATE WITH VANACCESSORIES.COM REGARDING THIS LIMITATION ON LIABILITY PROVISION. IF YOU THE CUSTOMER CHOOSE TO NEGOTIATE THIS PROVISION, VANACCESSORIES.COM IS UNDER NO OBLIGATION TO ACCEPT ANY NEGOTIATED TERMS NOR ARE YOU THE CUSTOMER MANDATED TO ADHERE TO THE TERMS OF THIS PROVISION. BUT, IF YOU THE CUSTOMER PROCEED AND CONSUMMATE THIS TRANSACTION, YOU ARE ACCEPTING THE TERMS OF THIS PROVISION AND FOREGOING YOUR RIGHT TO NEGOTIATE THE TERMS OF THIS LIMITATION ON LIABILITY AND INDEMNITY PROVISION.

California Law & Enforceability

California Prop 65

NOT BE LIABLE HEREUNDER FOR CONSEQUENTIAL, INCIDENTAL, INDIRECT, LOST REVENUES, LOST PROFITS, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (WHETHER IN CONTRACT OR TORT OR UNDER ANY OTHER THEORY OF SHALL LIABILITY).

Notwithstanding anything to the contrary contained herein, this Plan does not limit liability due to bodily injury or death caused by VanAccessories.com’s gross negligence or willful misconduct or liability due to fraudulent misrepresentations or its express violations of California law.

This Policy shall be governed by the laws of the State of California, without giving effect to the conflict of laws principles thereof. If for any reason a court of competent jurisdiction finds any provision of this Plan invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of this Plan will remain in full force and effect.

WARNING: Some of the parts listed on our website, whether internally manufactured by us or manufactured by third-parties and offered by us, contain chemicals known to the State of California to cause cancer and birth defects or other repartive harm. None of the parts on our website are intended to be used in conjunction with clean drinking water unless stated otherwise. For more info please visit www.p65warnings.ca.gov.


To make a claim please contact support@vanaccessories.com